Blair Reviews

Very behind-the-times company like mail order from the 1970s. They don't realize that this is the internet age and most companies ship things in 24-48 hours and provide good service - perhaps they get away with this because their clientele are older people who have lower expectations (and lots of spare time). My elderly mother in law likes these clothes and so sometimes I order her things even though I detest dealing with the difficulties we have each time. The returns are expensive (many companies have free or cheap returns, in order to encourage you to order everything you like, sometimes in multiple sizes), the clothes take a long time to ship, when they owe you a refund (as after returns, or when they just miscalculate things, which they seem to do surprisingly frequently), they always send a check even when you paid by credit card. I think the aim here is that their elderly clientele can't get to the bank, and so they get to keep the money as the check is never cashed. I'm transitioning my mother in law to places that are more customer-focused.

What a rip off on there free shipping. We spend more than the amount for free shipping, After placing the order they said one item is on back order. So they charged shipping because of the back order lowered the amount, and have to pay shipping again for what was back ordered. Free shipping no double shipping charge YES

Ordered clothes nearly a month ago and received confirmation that I would receive the order in 6 to 10 days. Nothing received.
Now they’re “moving their warehouse,” and I was told I can’t cancel because it’s “in shipping.”
I haven’t received notification of shipping or tracking info.
FOLLOW UP: Finally got a shipping notification email, and got the package after a month. I’ll skip this retailer in the future. They might want to invest in better logistics and a new traffic manager.

Customer service is a joke.
I placed with rep she assures me products are in stock.
2nd rep says they are shipping as we speak. 3 rep rep says they are processing and will take 3 to 4 more weeks. NEVER ORDERING FROM THEM AGAIN.

when I try to return an item they charge your account with 10.00 and you never get the full amount of your return. So I will never buy from here again and they take forever to return you the refund on your card so no one should buy from here

I ordered 2 polo shirts last June and paid with a credit card. I use the card for most everything and have several automatic payments that come out monthly. I canceled the card recently and went through the monthly bills and noticed a recurring payment for $14.97 each month. I called Blair and the agent explained I had signed up for free shipping on future orders for this price each month. I didn't sign up for any such thing. I asked for my money back and was promised a full refund.

Paid for next day shipping, item shipped 2 weeks later. Sad excuse at a money grab.

I ordered two pairs of jeans and when they arrived took them out of the package and they had an overwhelming smell of sulfur. Tried washing them several times in tide detergent and downy fabric softener couldn't get rid of odor. Called customer service wanted almost what I paid for a credit. Threw them out as they were stinking up my closet and I didn't want to give to anyone because they stunk bad.

The Clearance Countdown banner is misleading to those who are not familiar with the site. If you don't click/open the details (fine print) then you will never know that all clearance is NOT included in the sale. I spent a lot of time loading my cart with mostly items for an orphanage of which I have to shop very conservatively, only to find out at midnight that the items were not 50% off. This was very disappointing. Again, I say the banner is misleading and I believe it is meant to be.

It says PayPal on website but they don't use it and it won't go through so they ask for alternative payment

I have bought dozens of clothes from Blair. All have come on time and are good quality. They have very reasonable prices.

I bought a vest on sale $23. Didn't fit too large, returned the vest for an exchange using their label that I had to pay $9.99. And on top of that, I checked out my checking account last night & saw that I charged another $23 for this vest, No it was NOT a credit, in was a minus on top of that $9.99 that I to pay to return the vest. So, now I'm charged over double the cost of what the vest would had cost reg. Price. I would NEVER buy any thing from this company again. Buyer Beware. They are crooks. That's how they stay in business, ripping people off!